Returns & Refund Policy

Right of withdrawal

5.A Pursuant to art. 52 of Legislative Decree 206/2005, as amended by Legislative Decree 21/2014. 21/2014, the Customer may exercise the right of withdrawal within 14 (fourteen) days working from the date of receipt of the products.

5.B To exercise the right of withdrawal referred to the Article 5.A above, the Customer must send to ETERNO a communication with the specified terms, at, or by registered letter with return receipt addressed to Eterno s.r.l. , Via Giacomo Puccini n. 13, 50041 – Calenzano (FI), Italy. For compliance with the deadline referred to point 5.A, Costumer has to consider the shipping date.
It is also possible to use the appropriate email on the Site.

5.C In case of withdrawal, the Customer must return the products to ETERNO within 14 (fourteen) days from the notice of withdrawal (reliable the shipping date), to the following address: Eterno s.r.l. , Via Giacomo Puccini n. 13 – 50041 Calenzano (FI) Italy.
The goods must be returned intact, complete with all its parts and in the original packaging (envelopes and packaging), with no signs of wear or dirt.
The costs for the return are charged to the customer.
Any damage, theft, loss of goods occurring during or in any case depending on the return shipment remain the sole responsibility of the customer.

5.D Within 14 days of receipt of the goods, when the cases provided for in point 5.E below do not occur, Eterno will refund the Customer the full amount already paid, by means of a reversal of the amount charged, using bank transfer as means of payment to make the refund.

5.E The Customer will lose the right of withdrawal when ETERNO ascertains that:
– The returned item and / or its accessories, and / or its packaging were not intact;
– The returned item is missing its integral elements and / or accessories
– The item was missing its external packaging and / or internal packaging original.
– The item was found with signs of wear or dirt.