5 Right of withdrawal
5.A Pursuant to art. 52 of Legislative Decree 206/2005, as amended by Legislative Decree 21/2014, the Customer may withdraw from the purchase contract for any reason, without giving reasons and without any penalty, within 14 (fourteen) days working from the date of receipt of the products.
5.B To exercise the right of withdrawal referred to the Article 5.A above, the Customer must send to ETERNO a communication with the specified terms, at email@example.com, or by registered letter with return receipt addressed to Eterno s.r.l., Via degli Artigiani n. 30/32, 50041 – Calenzano (FI), Italy. For compliance with the deadline referred to point 5.A, Costumer has to consider the shipping date. It is also possible to use the appropriate form on the Site. Registered users: they will be able to access the “RETURNS” section of their user dashboard and manage return requests. Unregistered users: …………………… ..
5.C In case of withdrawal, the Customer must return the products to ETERNO within 14 (fourteen) days from the notice of withdrawal (reliable the shipping date), to the following address: ETERNO srl Via degli Artigiani 30/32 – 50041 Calenzano ( FI) Italy. The goods must be returned intact, complete with all its parts and in the original packaging (envelopes and packaging), with no signs of wear or dirt. The costs for the return are charged to the customer. Any damage, theft, loss of goods occurring during or in any case depending on the return shipment remain the sole responsibility of the customer.
5.D Within 14 days of receipt goods, when the cases provided for in point 5.E below do not occur, Eterno will refund the Customer the full amount already paid, net of any additional shipping costs pursuant to art . 56, paragraph 2, of the Legislative Decree 21/14), by means of a reversal of the amount charged, using the same payment method used by the Customer for the initial transaction. In any case, the Customer will not bear any costs as a consequence of this refund.
5.E The Customer will lose the right of withdrawal when ETERNO ascertains that:
– The returned item and / or its accessories, and / or its packaging were not intact;
– The returned item is missing its integral elements and / or accessories
– The item was missing its external packaging and / or internal packaging original.
– The item was found with signs of wear or dirt.
In case of forfeiture of the right of withdrawal, ETERNO will return the purchased product to the sender, in the state of fact in which it was received, charging the shipping costs to the sender.